Shipping policy

Shipping Policy

Thank you for shopping with Billie's Closet!

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. During new product launches, sales, or holidays, processing times may be slightly longer.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times are estimates provided by the shipping carrier and are not guaranteed. Billie's Closet is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Billie's Closet is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Billie's Closet is not responsible for lost, stolen, or misplaced packages. If you experience an issue, we recommend contacting the shipping carrier directly to file a claim.

Damaged Shipments

If your order arrives damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item(s) and packaging. We will review the claim and work with you to find an appropriate resolution.

Questions

If you have any questions regarding your order or shipping, please contact us. We're always happy to help! billiesclosetlignerie@gmail.com