Refund policy

Refund & Return Policy

At Billie's Closet, all sales are final. Due to the intimate nature of our products and for the health, safety, and hygiene of our customers, we are unable to accept returns, exchanges, or issue refunds on any merchandise.

If you believe you have received an item with a manufacturing defect or if your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the item. All defect claims are subject to review and approval by our team. Items showing signs of wear, use, washing, alteration, or damage not caused by a manufacturing defect will not qualify for replacement or store credit.

We are committed to ensuring every customer receives quality merchandise and will work with you to resolve any verified manufacturing defects promptly.